Among all of the technology trends announced in Accenture’s Technology Vision 2017 report, we decided to take a closer look at one in particular. In the “AI is the new UI” chapter we can get familiar with the forecast about artificial intelligence projects becoming a common practice for companies caring about better customer experience and engagement. In that case we couldn’t help but wonder how these intelligent solutions will determine the future role of User Interface and UX/UI designers.
The New User Interface
Even now artificial intelligence is taking a visibly larger role in various interfaces – just think how often your conversation on some website is conducted with a chatbot, not to mention tech assistants such as Siri, whose only job is to be an intermediator between you and technology. The general use of AI will be groundbreaking for UI/UX design approach – now we mostly navigate through applications using a touch screen. In a few years the touch probably won’t be so crucial for using the app – instead of sliding, the user will be able to control it by voice commands, gestures and eventually, by eye movements that the device will recognize. The user interface will obviously adjust to it – it will become much cleaner and simpler, which will be much appreciated by small screen users. It’s inevitable – AI will be the new UI.
Changes In Information Architecture
User Experience – the Most Important Part of Artificial Intelligence Projects
This new approach to communication with technology is much more natural and intuitive. The best chatterbot experience is when we don’t treat it as technology, but as we would treat a human assistant. Instead of accessing a website to get some information or an app to perform an action, we’re talking to the AI answering it’s questions and making some decisions based on it’s replies. The technological development of features such as voice processing, machine learning, computer vision, deep learning and others will only deepen our relationship with our AI helpers. There is a reason why Siri has a name – by personalizing the system its creators want the user to form a bond with it -treating it as your employee will be crucial great efficiency. What’s more, the user doesn’t want to know how the system works – the less he needs to understand the alghorithms to get proper results, the more natural the communication. This natural and human feeling is really important for the user’s experience, that’s why the developers are constantly working on shortening the time of speech recognition – in Amazon’s Alexa they managed to cut it down from 3 to 1,5 seconds.
As for UX specialists in artificial intelligence projects – they will probably be more otften included in the developers teams, rather than designers – their work will become more and more about designing the technological process.